Cancellation & Refund Policy

Bahrain Travellers is the public brand of E&C for Visitor Services and Assistance W.L.L. (trading as "Bahrain Travellers & Consulting"), a company licensed in the Kingdom of Bahrain. We are a first-party tour operator: we sell and operate our own cruise shore excursions, guided day tours and experiences, and multi-day vacation packages in Bahrain.

This Cancellation & Refund Policy applies to bookings made through our website (https://bahraintravellers.com), via WhatsApp, or by email. By completing a booking you agree to the terms set out below. All prices and refunds are stated and processed in Bahraini Dinar (BHD).

Some products have additional terms (for example, multi-day packages and group bookings, covered in their own sections below). Where a specific product term conflicts with the general rules here, the product-specific term applies.

For most single tours and experiences, our cancellation tiers are based on how far in advance you cancel before your scheduled start time. They are simple and consistent:

100% refund: cancel any time up to 48 hours (2 days) before the scheduled start time. This is our free cancellation window.

50% refund: cancel between 48 hours and 24 hours before the scheduled start time.

0% refund (non-refundable): cancellations made within 24 hours of the scheduled start time, including no-shows, are not eligible for a refund.

The relevant cut-off is measured against the local Bahrain start time shown on your booking confirmation. We recommend cancelling as early as possible to qualify for the highest refund tier.

Refunds are calculated on the price of the tour or package and exclude non-recoverable payment processing (transaction) fees charged by our payment provider. This applies to all refund tiers, including 100% refunds.

We collect online payments through Tap Payments, which supports KNET/Benefit, mada, major cards, and Apple Pay. We do not store raw card data. When a refund is issued, any transaction fee already incurred on the original payment may be deducted, as these costs are not returned to us by the provider.

If you booked through WhatsApp and paid by an agreed method, the same principle applies: the refundable amount is the tour price less any non-recoverable fees.

You can request a cancellation in any of the following ways: through your account on our website (where online checkout is available), by WhatsApp message to +973 32106126, or by email to info@bahraintravellers.com.

Please include your booking reference, the lead traveller's name, and the tour date so we can locate your booking quickly. Your refund tier is determined by the time we receive your cancellation request, not the time we reply to it, so please send it as early as possible.

Our office hours are Monday to Friday, 9:00 AM to 5:00 PM (Bahrain time). Requests received outside these hours are time-stamped on receipt and processed on the next business day, but the cut-off time used to calculate your refund is the moment your message reaches us.

Approved refunds are returned to the original payment method used for the booking. We cannot redirect refunds to a different card, account, or person.

Once a refund is approved, we typically initiate it within 3 to 5 business days. After we initiate it, the time for the funds to appear in your account depends on your bank or card issuer and is outside our control; this commonly takes a further 5 to 10 business days, and sometimes longer for international cards.

If you have not seen your refund after this period, please contact us with your booking reference and we will share the refund confirmation details so you can follow up with your bank.

Please arrive at the agreed meeting point at the time stated on your confirmation. For cruise shore excursions in particular, schedules are tight and tied to ship departure times, so punctuality matters.

If you arrive more than 15 minutes after the scheduled start time, the guide or vehicle may have already departed and you may forfeit the tour with no refund. We will always make reasonable efforts to keep a group together, but we cannot delay other guests indefinitely.

A no-show, meaning you do not arrive and do not cancel in advance, is treated as a cancellation within 24 hours and is non-refundable.

Our tours run rain or shine. Bahrain's climate is generally dry and warm, and our experiences are planned to operate in normal weather conditions, so rain alone is not a reason for cancellation. We recommend dressing for the conditions and bringing sun protection and water.

In rare cases we may need to cancel, shorten, or reschedule a tour for reasons such as severe or unsafe weather (for example, sandstorms or extreme heat advisories), public holidays or site closures, government restrictions, or operational issues like vehicle or staffing problems. Safety always comes first.

If we cancel a tour, you may choose a full refund of the amount you paid (including any transaction fee where we are able to recover it) or a free reschedule to another available date. If we materially change a tour before it starts, we will offer you the choice of accepting the change, rescheduling, or receiving a full refund.

We are not responsible for separate costs you arrange yourself, such as flights, hotels, missed cruise connections, or other travel expenses, and we recommend that international travellers hold suitable travel insurance.

If your plans change, rescheduling is often easier than cancelling. You can request a new date by WhatsApp, email, or through your account, subject to availability.

Reschedule requests made more than 48 hours before your scheduled start time are normally accommodated free of charge, with no loss of value, where an alternative date is available. Requests made within 48 hours are handled on a best-efforts basis and may be subject to the refund tiers above if a suitable alternative cannot be found.

If the new tour or date you choose costs more than your original booking, you will be asked to pay the difference; if it costs less, we will refund the difference to your original payment method.

Multi-day packages often include third-party services such as hotel nights, transfers, and entrance reservations that carry their own supplier deadlines and non-refundable components. For this reason, package cancellation terms can differ from single tours.

Where a package contains non-refundable elements, these will be clearly identified at the time of booking and in your confirmation. The 100%/50%/0% tiers apply to the refundable portion of the package, while confirmed non-refundable components (and their related transaction fees) are deducted from any refund.

If you wish to change dates or amend a package, please contact us as early as possible. We will do our best to rebook included services, but any supplier charges or rate differences arising from the change may be passed on to you.

Group bookings (typically larger parties, private charters, or block reservations) may be subject to a bespoke agreement, including a deposit and a tailored cancellation schedule, because we reserve dedicated guides, vehicles, and supplier capacity on your behalf.

Where a group has its own written terms, those terms govern that booking. Where no separate terms have been agreed, the standard refund tiers in this policy apply to the group as a whole.

Partial cancellations within a group (for example, reducing the number of travellers) are assessed against the same timing tiers, and any per-person or minimum-numbers conditions stated at booking will be taken into account.

This policy is governed by the laws of the Kingdom of Bahrain, and any dispute relating to it is subject to the jurisdiction of the Bahraini courts. Nothing in this policy limits any rights you may have under applicable consumer protection law.

We handle any personal data involved in a cancellation or refund in line with the Bahrain Personal Data Protection Law (PDPL, Law No. 30 of 2018), and, for visitors in the EU/EEA, in a manner consistent with the GDPR. See our Privacy Policy for full details.

Questions about a cancellation, refund, or reschedule? Contact us by email at info@bahraintravellers.com or by phone/WhatsApp at +973 32106126, Monday to Friday, 9:00 AM to 5:00 PM (Bahrain time). We are happy to help in English, Arabic, and Italian.